Thank you so much for shopping with Studio Jewel!
Please understand that each piece is handcrafted. This means that every design has unique characteristics and may not look exactly like the sample photo. We think that just adds to the charm and beauty of each item! Keeping in mind that each item is handmade to order, please allow 3-4 weeks from order date for shipment. Non custom orders will generally ship within 3-5 business days!
We ship using USPS First Class mail. If you'd like to upgrade your shipping to Priority or Express shipping, please let us know. Upgrading your shipping option does not speed up the creation time, only the delivery time once it's shipped. If your item is being shipped internationally, we strongly recommend upgrading to Priority or Express international shipping, as first class mail does not provide much tracking. Please be advised that delivery estimates for international shipping do not include customs processing times. The time frame for customs to release an item varies, and we are not responsible for increased wait times. Additionally, the buyer is solely responsible for any tax or duties that may be incurred.
We do not accept returns on custom orders. However, we do want you to be happy, so please email us at hello@StudioJewel.com and we will do our best to resolve the issue. Return shipping is the responsibility of the buyer.
Coupons may not be combined or applied to sale items unless explicitly stated. We accept all major credit cards and paypal for payment.
Sales tax of 6% applies to orders shipping to the state of Michigan.
If you're needing your order by a certain date, please let us know. We do have some rush options available if your time frame is sooner than the 3-4 weeks standard time. This applies especially during holiday seasons. We will always try to accommodate special requests when we are able!
Each items comes beautifully wrapped in an eco-friendly box, tissue and tied with ribbon. If you need a gift message with your package, just let us know.
Again, thank you so much for choosing to shop with us and for choosing to support an independent artisan! Never hesitate to ask questions…our email is always "open"! hello@StudioJewel.com